Event & Ticketing Policy

Thank you for your interest in joining The Strides Collective! We greatly appreciate your patronage and are looking forward to seeing you! Please continue reading our Event & Ticketing Policy, presented in the form of a list of Frequently Asked Questions (FAQs), for more information on how we plan to operate in-person.

Additional questions or clarifications on our policy? Please contact our team at BoxOffice@StridesCollective.com

+ Q: How can I purchase a ticket?

Tickets are available on our website with support from TicketTailor, an online ticketing platform. You can purchase tickets using the Buy Tickets tab on our site, or by visiting the equivalent box office hub on TicketTailor’s website.

Online purchases in advance of the show can be made using a card (Stripe, our processor, accepts all major card types) or through PayPal. Please note that online sales are subject to small processing fees.

Any tickets remaining for a performance will be available for purchase at the door. We will have box office staff present in the lobby of the theater up to one hour before the start of performances. In-person purchases will only be accepted via digital payment through Venmo or by purchasing on our website.

+ Q: How will I receive my tickets?

Tickets will be made available to you in the form of a QR code in the email confirming your purchase. If you don’t receive an email immediately after making your purchase, be sure to check your spam folder, or search for The Strides Collective in your inbox. If you still can’t find it, contact our box office team for assistance and we can resend it to you.

+ Q: I can’t find the email with my tickets! How can I get in?

No worries! Once you arrive, please let the box office staff know. They can resend you the confirmation email for you to present the QR code, or they can check you in manually.

+ Q: I’m going to be late. Will my tickets still be mine when I arrive?

Absolutely; we will not give away your seats if you arrive late. Late seating will be handled at the discretion of the front of house staff. Please do your best to arrive on time; staff will be available in the lobby up to an hour before the start of a performance, and doors to the theater will likely be open 20-30 minutes before the start of the show.

+ Q: Do you have regular box office hours?

During our performance dates, we will have box office staff available up to one hour before each performance. Otherwise, as a volunteer organization, we do not currently uphold any specific hours for staff to operate our box office. Members of the Collective will check our box office email on a regular basis, as we are available, so no message will go unanswered for more than 24 hours.

Please note: We are operating on email only. We do not have a box office phone number. For any ticketing related questions please email us at BoxOffice@StridesCollective.com

+ Q: I can’t make the show I bought tickets for anymore; can I get a refund or exchange my tickets for another performance?

All sales are final; no refunds will be issued. Exchanges can be permissible only if the purchaser contacts our box office 24 hours or more before the start of the performance they hold tickets for.

We are also happy to honor a “ticket donation” should you wish to give up your seat(s) rather than exchange. We will hold on to your donated ticket and offer it for free to patrons on a waiting list.

If a performance has passed, we will not be able to move your tickets to a later date. Should any emergency circumstances arise, please feel free to contact us and we will do our best to support you.

+ Q: How do I get to the theatre? What’s parking like?

As we don't have a set performance location, directions will change depending on the venue! Specific directions for multiple routes and mediums of travel will be made available on the What's Next page under each respective production as we secure our spaces.

+ Q: Is the theater accessible?

As we do not have one static performance location at the moment and are renting space for each production, this information may change with each production. One of our core values is always to find ways to provide the most access possible, and that includes finding accessible performance venues (or, finding ways to still bring our productions to those with accessibility needs should the space itself not accommodate those needs.)

+ Q: What’s your COVID-19 Policy on masking and vaccinations?

UPDATED September 4th, 2022: All staff, artists, and volunteers involved in the creation and execution of our work are still and always will be required to be vaccinated. For audiences, we strongly recommend masks for audience members during performances but are not requiring them. Vaccinations are also strongly recommended for audiences, but we will not be checking vaccination info at the door. Masks will be made available at the box office should you forget to bring one and wish to wear one during the performance.

All policies are subject to change should we need to follow any new requirements set by city, state, or federal regulations.

Accessibility is still a core value of how we operate and plan bring this show to you. For the immunocompromised or those who are not yet ready for a return to theatre, we understand and are always looking for ways to navigate bringing theatre to you, even if you aren't ready or able to come to it.

If you are feeling unwell, exhibiting symptoms of COVID-19, or have tested positive for COVID-19 in the last 7 days, we urge you to stay at home and recover before joining us at the theater. Please get in touch with our box office about opportunities to exchange or donate your tickets.

As we’ve learned many times in the pandemic, things can change quickly. Should this policy need to be amended, we will notify all ticket holders in advance of their performance.

+ Q: Can I take pictures or video during the performance?

No, this is strictly prohibited. Please do not; thank you! Photo and video during the performance can be distracting to other patrons and the actors on stage and is also prohibited by restrictions in rights agreements we need to obtain the works we produce. Photos (and possibly video, too, if permitted) will be taken by a professional approved and hired by The Strides Collective for marketing and archival purposes.

+ Q: Will there be programs available?

Digital programs will always be available to scan at each performance for reading before the event. Availability of physical programs may vary depending on the scope of the production and the expense of printing.